If you have an account you can track your order in your order history. If that doesn’t work or you don’t have an account see our shipping and delivery page for information on how to track your order.

If the product is marked as out of stock, you can click on the “notify me when back in stock” button and you will receive an email as soon as the product is back in stock again.

Some states require an adult signature on delivery in addition to age verification on-site. You can find out more about this by reading up on our shipping and delivery policies. For specific orders with an Adult Signature Requirement (ASR), our shipping carrier will attempt delivery 3 times. If unsuccessful, the package will be returned to us. Any reshipment will incur shipping costs.

You will receive a shipping confirmation once your order has been packed from our warehouse. While we aim to ship all orders promptly, please note that it may take a day or two before you receive the shipping confirmation email. Our warehouses in CANADA and US operate Monday to Friday –excluding national public holidays.

If you need to change your address, please call our customer service team via +1 (951) 223 5202 as soon as possible. We are able to fix minor errors with the originally provided shipping address. However, we are unable change the provided address to a new address.

Unfortunately, we are unable to accept returns due to the freshness of our products.

If your order hasn’t been shipped yet, you can cancel it by calling our customer service team via  +1 (951) 223 5202. Please initiate this process as soon as possible because once an order has been processed and packed by our warehouse, we cannot cancel it.

As demand for ZYN has skyrocketed, stock levels have been stretched across the country (both on- and offline) with some flavors proving difficult to track down in certain states. Read more about ZYN stock availability over on our Pouch Perfect blog.